Course curriculum

    1. Lesson 1.0 - Introduction to Module 3

    1. Lesson 1. 1 - What is Customer Service?

    2. Lesson 1.1.1 - Quiz

    3. Lesson 1.1.2 - What is Customer Service?

    4. Lesson 1.2 - Identifying Your Customers Touchpoints

    5. Lesson 1.2.1 - Quiz

    6. Lesson 1.2.2 - Identifying Your Customers Touchpoints

    7. Lesson 1.3 - Attracting and Retaining Your Customers

    8. Lesson 1.3.1 - Quiz

    9. Lesson 1.3.2 - Attracting and Retaining Your Customers

    10. Lesson 1.4 - Using the LAST Technique as an Effective Customer Service Tool

    11. Lesson 1.4.1 - Quiz

    12. Lesson 1.4.2 - Workbook

    1. Let's Hear from You

    2. Congratulations and Next Steps

About this course

  • 15 lessons
  • 0.5 hours of video content